Refund policy

Return & Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, provided the item is eligible for return.

PLEASE E-MAIL: ckdesigns411@gmail.com

A response should be received within 24 hours. 

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, and no stains. You will also need your receipt or other proof of purchase. Items that are part of a collection marked DO NOT RETURN are not eligible for returns or exchanges.

To start a return or exchange, please contact us at ckdesigns411@gmail.com with your name, order number, and the item you would like to return or exchange.

Pickup Orders

For orders picked up at a school or other designated pickup location, approved returns may be brought back to the same designated pickup location for us to collect. You do not need to ship the item back.  

Returns: Once the returned item has been collected, received, and inspected for any wear, tear or stains. We will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method and should be seen within 3-5 business days.

Exchanges: Once your exchange has been approved, return the original item to the designated pickup location. We will collect the original item and bring the replacement item back to the designated pickup location. You will receive an email once the exchange has been completed and your replacement item is ready for pickup.

Please contact us before leaving any return or exchange at a pickup location so we can provide instructions and properly track your item.

Shipped Orders

For shipped orders, please contact ckdesigns411@gmail.com before sending anything back.

If your return or exchange is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting and receiving approval for a return will not be accepted.

Exceptions / Non-Returnable Items

Certain items cannot be returned or exchanged, including custom products, special orders, personalized items, and spirit wear, as well as personal care goods such as beauty products.

Items specifically marked DO NOT RETURN are also final sale and are not eligible for returns.

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

Please contact us if you have questions about whether your specific item is eligible.

Exchanges

To request an exchange, please contact ckdesigns411@gmail.com within 14 days of receiving your order.

For shipped orders, we will provide a return shipping label for the original item. Once the item is received and inspected, we will send the correct replacement item.

For pickup orders, the original item may be returned to the designated pickup location after your exchange has been approved. We will collect the original item and deliver the replacement back to the pickup location.

If there is a price difference between the original and replacement item, any additional amount owed or refund due will be communicated with you during the exchange process.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will automatically be refunded to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If you have any questions regarding a return, exchange, or refund, please contact ckdesigns411@gmail.com.